Introducing Actall’s Security Escort Support Service

By Josh Zimmerman

30 months ago, Bosch Security announced the End of Life (‘EOL’) of the Security Escort product line. Since that time, Actall has been working with Bosch and their end users across the globe to offer a pathway forward that doesn’t just involve ripping the old technology out and installing ATLAS. We believe that we are ready to pull off the wrapping paper. We are uniquely positioned to offer the technical support, service and develop upgrade plans with Bosch end Users and Integrators that can move Security Escort installations to ATLAS while respecting the fiscal realities of the budgeting timeline.

What was Bosch Security Escort?

For almost two decades, Bosch Security Escort was a top product in wireless personal alarms for complex architecture and was a main competitor to Actall’s PALS 9000 and ATLAS systems. Security Escort used 304 MHz frequency RF to triangulate the location of an individual in distress. However, it had limited integration capabilities with other security and building management systems, which restricted its ability to function alongside more advanced, interconnected solutions.

Actall’s Security Escort Support Service

Actall is committed to providing robust support for existing Bosch Security Escort users by offering:

  • Phone Support Contracts: Ongoing technical support to help troubleshoot and resolve issues.
  • Onsite Support Contracts: Onsite assistance for testing, tuning, and maintaining existing systems.
  • Repair Services: Actall offers the capability to repair Bosch Security Escort parts, ensuring continued functionality of the system.
  • Exclusive Stock of Parts: Actall is the only company with an inventory of Bosch Security Escort parts, allowing users to maintain their current installations while transitioning to the new Actall ATLAS system.

Benefits of Transitioning from Bosch Security Escort to the ATLAS System (with Prism Interface):

The ATLAS system offers several advantages over Bosch Security Escort:

  • Seamless Integration to Third Party Hardware and : Unlike Bosch Security Escort, which had limited integration capabilities, the Prism interface allows you to easily integrate third-party systems or send data to other platforms. This improves the flexibility and effectiveness of your overall security setup.
  • Enhanced Accuracy and Scalability: The ATLAS system offers better location tracking and can scale to meet the needs of larger or more complex environments, ensuring that security keeps up with growing demands.

Ensuring a Smooth Transition for Current Bosch Security Escort Users

Actall is committed to a smooth and structured transition, with several steps involved:

  • Engineer-Level Support: Josh Zimmerman, a former field engineer for Bosch Security Escort, will provide expert support throughout the transition process, ensuring that any technical challenges are addressed by someone with deep knowledge of the existing system.
  • Initial Assessment: A detailed analysis of the current Bosch Security Escort system will be conducted to understand the needs and limitations.
  • Customized Transition Plan: Based on the assessment, a tailored transition plan will be developed, outlining the upgrade path to the ATLAS system. This will include testing, system configurations, and phased implementations.
  • Dual System Support: For users who need time to fully transition, Actall will offer dual support for both Bosch Security Escort and ATLAS during the transition period.
  • Onsite and Remote Support: Actall will provide hands-on support, both onsite and remotely, to ensure a hassle-free transition, including comprehensive training for end users and technical teams.

Timelines for the Transition to the ATLAS System

The timeline for transitioning from Bosch Security Escort to the ATLAS system will depend on the complexity of the installation. Generally, users can expect:

  • Initial Assessment: This can take 14 to 60 days, depending on the size of the site and existing system.
  • Planning and Preparation: Custom transition plans will take about 30 to 90 days to develop and refine.
  • Implementation: Full implementation, including testing and user training, could take 6 months to a year, depending on the scope and site conditions. Actall aims to keep the entire transition process within a 12-18 month window for most users.

Additional Insights About the Program

One of the key benefits of this transition program is that it allows existing Bosch Security Escort users to continue using their current system while preparing for the future. This hybrid approach reduces downtime, minimizes risks, and allows organizations to evolve their security systems without a sudden overhaul. The program ensures that users not only receive continued support but also move towards a system that is adaptable, scalable, and built to handle the increasingly complex security challenges faced by institutions today. Our aim is to assist you in enhancing your security systems while considering your budgetary constraints.

This program solidifies Actall as a trusted, long-term partner for Bosch Security Escort users, dedicated to fully supporting their current systems while guiding them towards next-generation technology. Our goal is to ensure that every Security Escort user feels supported and confident, with a smooth path to future-ready solutions, without compromising the safety and reliability of their existing infrastructure.

Do you have a Security Escort installation that needs support, or are you ready to upgrade to ATLAS? Get in touch today and we’ll get the process started.

Posted in Actall Blog and tagged , ,